FAQs

Shopping

  • Do I need to set up an account to place an order?

    No. You can checkout as a guest but we recommend, when purchasing for the first time, right at beginning of checkout, to go through the fast and simple registration process. Once completed, you’ll be able to access your account details, review orders, control wish list and share it in Facebook, read or send messages, and add or update your delivery address book by simply providing your email and password.

    IMPORTANT: Make sure all Antonio Diamond Boutique e-mails are not junked and go to inbox

  • Is my personal information kept private?

    The information you share with us is secure, private and confidential. We may use your details for Antonio Diamond Boutique marketing purposes, such as newsletters, e-mailings with new products or promotions, etc.

  • I forgot my password.

    Whilst on the "Checkout" or "My Account" sections of the website click on "forgot your password", then enter your email address and we'll send you a new password straight away.

  • Can I order over the phone?

    No. We may help you placing the order, finding products or when filling information but all process has to be carried out online.

  • Can I cancel an order once it has been placed?

    Yes. Please refer to Returns below, in this page.

  • Can I add items to an existing order?

    If you wish to add items to an existing order please email us as soon as possible and if we can we will combine the order and send out as one.

  • Do I have to pay VAT or other TAXES in my country?

    All orders outside Europe have to pay their VAT or Taxes. Within Europe, you just have to pay final price that includes delivery and all related charges. You will not have to pay anything else apart from our total invoice.

Product

  • Are your products genuine?

    We are authorised dealers for every brand we stock; therefore they are 100% genuine products, supplied to us directly from the manufacturer or official supplier.

    Please visit the brands websites to see us listed as their official dealers in Gibraltar.

    We strongly recommend buying watches only from official agents to make sure the product is genuine (unique case number) and has the genuine guarantee in order to have a proper after sales service with official repair and spare parts.

  • Are batteries included in the watches?

    Yes, the batteries are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

  • Do your items come in boxes?

    Yes, all of branded items come in the official box from the manufacturer, exactly as you would get if you were to purchase in our stores.

  • Do watches come with guarantee?

    Yes, all of our watches come with the full international manufacturer’s warranty with our company seal. You may purchase from us confident that the watch is fully guaranteed for the full period against manufacture defect.

  • Why are your prices lower?

    Because we are based in Gibraltar, within Europe but with different regulations being VAT and TAX FREE. As one of the most prestigious jewellers within Europe, we are able to buy at preferential rates directly from the manufacturers.

  • Does total invoice include all charges?

    Yes. We are not responsible for Taxes outside of Europe.

  • I can’t find the watch or item I am looking for, can you order it for me?

    Absolutely! If you cannot see the watch or item you are looking for in our website and it is one of the brands we stock, then please call us on +44 (0)203 608 8959 or e-mail us and we will do our best to get that watch or item for you.

  • How do I protect my jewellery?

    Jewellery should not be exposed to salt water, make-up, perfumes, creams or chemical agents since they may harm especially silver jewellery with an oxidized finish. Is not recommended to shower, bath or wash up when wearing Jewellery.

  • What if my watch stops working?

    In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require, therefore get in contact with us as soon as possible and will help you. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee centre.

Delivery

  • Do you ship internationally?

    Yes. We deliver worldwide.

  • When can I expect my delivery?

    Delivery times will depend on the module selected in checkout. Delivery times through Post to European Countries are between 5-10 days; and delivery times for the rest of World are between 10-15 days. In case you select by courier, delivery times to European Countries are between 3-5 days, rest of World 5-7 days.

    IMPORTANT: We try to dispatch in one (1) working day after receiving the order.

  • Can I change my shipping address after my order has been placed?

    One we despatched you may not change delivery address, but if we didn’t ship yet the order you may send an e-mail with changes.

  • Can I have multiple addresses to deliver to?

    You may add as many delivery addresses as you like in your account or when checkout process.

  • How much are delivery costs?

    In most of cases, delivery will be FREE. We recommend checking final costs in Shopping Bag without the need to register. Apart from charged delivery costs, if applicable, there are no extra charges for delivery. For more info please refer to Delivery Options.

  • Can I track my order?

    All deliveries are trackable. We shall send you a link and tracking number within 2 working days.

Returns

  • Can I cancel an order once it has been placed?

    Yes, you may cancel it but before despatched has been confirmed. You’ll need to send us an e-mail through your account, login in and clicking on “Orders” selecting the order you like to cancel and send a text with subject of cancel.

  • What do I do if there’s something wrong with my delivery?

    Once you placed and order you should receive a dispatched confirmation after maximum 3 days, if not received please get in contact either through your Antonio Diamond Boutique account or e-mail.

    If delivery has been confirmed you should be able to track it the next morning. If results on tracking or delay are too long you may contact us either ways mentioned before.

    NOTE: Antonio Diamond Boutique is not responsible of delivery delays caused by third parties involved in shipment.

  • How long do I have to make a return?

    Any item purchased from our website may be returned to us for refund or exchange within 14 days of receipt or notification of receipt, whichever is earlier.

  • How do I return an item?

    Yes. Returned items must be sent back unworn and in their original condition with labels and tags intact. Please refer to Returns policy.

  • Can I return / exchange an item that was given to me as a gift?

    Yes, as long as return is within 14 days of receipt. Once we receive your return, the refund value will be issued to the person who paid for the item. If there is a difference in price, the money will be refunded or charged to the bill payer. Please note, we have a legal obligation to notify the bill payer in all cases of returned or exchanged gifts.

  • Will I be refunded to the full value of my order?

    Yes. You will be refunded for the item that you return at the price you paid and on the same payment method. Once refunds have been processed and you have received the refund confirmation email, the transaction may take 3-5 working days to show on your statement.

  • Can I return my order to one of your stores?

    Yes, but before returning anything please contact us via telephone or email.

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